Shipping and Delivery Policy

1. Introduction of the Policy:Our Shipping and Delivery Policy applies to all orders placed on Sastasundar’s website and app. By ordering, you agree to this Policy and our Terms and Conditions. We ensure a smooth experience, delivering purchases quickly and safely through trusted carriers. Shipping times and costs vary by location and chosen method. Once shipped, we provide tracking details. We communicate delays promptly and prioritize resolving any issues to ensure your satisfaction.


2. Order Processing Time: Order processing time is the time taken to prepare an order for shipment after receipt, including payment verification, picking, and packing. Here are some guidelines -
• Orders are typically processed within Service Level Agreement promised before dispatch (excluding weekends and holidays).
• We will send you an order confirmation email once you place your order and another notification when we ship it.


3. Shipping Rates: The Shipping Rates sets charges based on factors like weight, size, destination, and speed, with rates calculated and communicated at order placement. Rates may change due to market conditions or other factors. Here are some guidelines –
• Shipping Costs - We calculate and display shipping costs at checkout based on your location and delivery method, including standard, express, and next-day options. Free shipping is available on orders over a certain amount, as listed on our website.
• Platform Fee -We charge a convenience fee which may vary time to time on all orders, and the fee amount depends on the order size and delivery location.
• Fee Adjustments - Sastasundar may change or waive the shipping or Platform fee for promotional or other special reasons.


4. Delivery Timeframes: We process and ship your order depending upon location and this is actively shown in our Mobile Apps. You can track the product in our website after logging into your account.


5. Delayed or Lost Shipments: If your shipment is delayed or lost, contact our customer service team for assistance. We will track the package with the carrier, investigate if it's lost, and offer a resolution, including reshipment or a refund, depending on the situation. We do not take responsibility for delays caused by the carrier or external factors like weather or customs.


6. Changes to Your Order: Once an order is placed, modifications may be limited due to processing timelines. If you need to update or change your order details, please contact our customer service team as soon as possible. We’ll make every effort to accommodate changes, but updates may not be possible if the order has already shipped.


7. Customer Service Support: Our Customer Service team is ready to assist you with any questions or concerns regarding your order, shipping, and delivery. Contact us care@sastasundar.comor call us at 6289090000 during business hours for prompt updates and a smooth shopping experience.